For questions regarding our Returns Policy click Here.
We also offer an extensive FAQ page found Here.
Xia Yuan Yuan
Customer Service - Hours of operation:
Monday through Friday 9:00 AM to 5:00 PM EST
Saturday 10:00 AM to 6:00 PM EST
Frequently Asked Questions:
Q: How long will it take to receive my package?
A: Please note that we require 3 to 5 working days on average to fulfill your order before dispatching it. Rest-assured we are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched, depending on your country or region, estimated delivery time is between 10 to 15 business days. Please consider any holidays that might impact delivery times.
Q: Is shipping free to all countries & regions?
A: Yes. Free shipping is possible for any amount spent in our shop!
Q: Do we ship internationally?
A: Yes. We are able to ship to over 200 countries & regions!
Q: What is the company return policy?
A: We support users to refund undesired products or products found damaged after receipt. However, we do not accept products that have been used and damaged packaging and labels.
Q: How can I contact you regarding my order?
A: You can contact us via email at firstname.lastname@example.org or by using the form located on this page. Also you can just respond directly to any notification you will receive regarding your order, shipment notification or delivery notification emails.
Since we do not have actual information about European companies, we provide company information that we cooperate with European banks.
This is the bank's European company information. If there is a local office location, the address is true and valid.