It’s OK to change your mind. If you’re not totally satisfied with your Newsoulus purchase you can return it within 30 days, together with proof of purchase, for a full refund. Refunds will be made in the same form of payment originally used to make the purchase. We are unable to refund or exchange your items if your merchandise is found to be dirty, stained, damaged or abused.
HOW TO EXCHANGE AN ITEM:
2.Please send the product to the designated place：
Shanghai， Room 1007, Building 4, 1390 Jinhuigongye Road, Fengxian District
3.Once we receive the item, you will be refunded in 5 business days.
Repurchase your favorite items
- How to get my return status?
Once you have done the return please inform us about your return tracking number and tracking link (or receipt picture) so we can trace the return status for you.
- Which carrier can I use to return my items?
Normally, our customers will return items by local postal office.
To save time and money, you may go to your local post office to return items.
Once you have done the return, please inform us about your return tracking number and tracking link (or a picture of your receipt) so we can trace the return status for you.
- Can I exchange the item I received for a bigger/smaller size product?
Unfortunately, we are unable to do any exchanges at the moment.
If you have received a wrong or defective item, please send your request to us and we will get back to you within 24 working hours.
- Can I get a full refund for the return?
We will offer a full refund only for your returned items but not for the unreturnable items and shipping fee. Please note the cash coupon or Newsoulus points applied to the order is nonrefundable.
In general, we will try to be as flexible as possible on your returns. However, please note that customers are responsible for return postage.
Returns will be processed within 5 business days upon receipt of your package. An email will be sent to notify you once your refund has been processed.
- What if I received a wrong/defective/stained item?
You may send a few photos of the label on the wrong package you received and pictures of the defection as reference. The SKU of the item is also needed. Our customer service team will try best to solve your problem.
- How long till I get my refund?
Returns will be processed within 7 business days upon receipt of your package. An email will be sent to notify you once your refund has been processed.